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Frequently Asked Questions

Not at all. This service was built for the average genealogy user and is very easy to use. You don't need any technical knowledge to set up a great looking family tree web site. If you do happen to know HTML or PHP, then you will have the ability to customize your web site to a greater extent, but this is optional.

Yes! It will run on any operating system that supports an web browser. Your family tree will be hosted on a powerful server that is backed up on a regular basis. You will be able to access your family tree web site from any location that has an internet connection - like a friend or relatives house or even a family research library.

The best way to get started is to sign up for a free trial. We won't ask for a credit card and you're free to cancel at any time. You'll have 15 days to try the service before you decide if you want to buy. Once you sign up, we'll walk you through creating your web site - you can be up and running in as little as 10 minutes.

For more information on pricing, please see our Pricing & Plans Page.

That's up to you. Some people want to share their web site with the public, others prefer to limit access to only a few members of their family. You can choose from a number of different privacy levels to do things like:

- Hide information on living people

- Only allow people that you've granted access to view the site

The easiest but not the only way to start your family tree is by uploading an existing Gedcom file. A Gedcom file is a file format that most genealogy programs understand. If you're using a desktop genealogy program, chances are you will be able to export your family history database into gedcom format and upload it to RelatedFamilies.com. Once you sign up, we will provide you with detailed instructions for exporting your gedcom file using most genealogy programs. If you would prefer, you can also manually enter your genealogy data directly into the administration interface of your web site.

Yes, in fact most people do. While you can use RelatedFamilies.com as your only genealogy application, you are also free to keep adding new information to your desktop program and then you can occasionally export a GEDCOM file and upload it to your RelatedFamilies.com web site to keep the two in sync.

Yes you can. There are a number of reasons why you might want to continue to use a desktop genealogy application. They will some times include features that aren't available or possible in a web based application and you can still access them even when you're not online. However, if you would like to collaborate with others or if you would like to have the flexibility of accessing your genealogy while traveling you may want to consider switching and using just the RelatedFamilies.com service. Most people generally like using both their desktop application and their RelatedFamilies.com web site together.

The public and admin display messages have been translated into Afrikaans, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian, Polish, Brazilian Portuguese, Romanian, Spanish and Swedish, and the public messages have been translated into Icelandic and Serbian. The Help files & installation instructions have also been translated into French and Dutch. The display messages should be fairly easy to translate into any other language, since they have been separated out into their own files. In other words, you don't have to hunt through any code to find the text.

Yes, very easily. We offer 8 different templates to choose from and switching between them is as simple as deciding which one you like and clicking a button. If you know HTML/CSS and would like to customize your site even more, you will have access to do so. You can log in using a web based file manager or FTP and update the template files directly. You will also have access to most of the source code which has been written in PHP.

RelatedFamilies.com is a web hosting service provider that specializes in providing service to families and the genealogy community in general. It was founded in 2009 by Nick Wood who has over 15 years of experience in the hosting industry. By focusing specifically on the family and genealogy community, RelatedFamilies.com is able to provide service that is much better than the average web hosting company while still keeping the service affordable.

The Next Generation is the actual genealogy application that will be powering your web site. It was written by and is maintained by Darrin Lythgoe - a very talented and experienced developer who is dedicated to the genealogy community. RelatedFamilies.com has partnered with Darrin Lythgoe to offer this software in a very easy to use and friendly way.

No you don't. The only skills you need are the ability to use the internet and a web browser. If you do and would like to customize your site to a greater degree, you will have access to modify most of the source files and template files that are used to create your web site.

Yes, we offer a 15-Day free trial of the service. We won't ask for your credit card and we won't pressure you into buying. The trial is simply a service we offer to allow you to see what you think before you spend any money. Sign up for the free trial here.

In addition to the free trial, we do offer a 30 Day money back guarantee. Please be aware that this guarantee does not cover domain registration fees if you choose to register a domain name and it doesn't include setup fees. You're welcome to sign up for our 30-Day Free Trial before paying.

The preferred method to obtain support is to send an email to support@relatedfamilies.com and we will respond quickly. Typically within just a few hours. We can also provide support via telephone if required.

When you sign up for service with RelatedFamilies.com, remember that you're getting more than just an online family tree. You're getting a full-featured web hosting account. You will be able to install other applications such as a WordPress blog, an image gallery, a forum or any of a number of other pre-built web applications. You will also have access to use FTP, PHP, MySQL, cPanel and many of the other technologies familiar to the web hosting industry. Our Online Family Tree hosting service is built on top of a very robust hosting platform so not only is it easy for beginners to get started, it's flexible enough to allow more advanced users to build more complex web sites. For a full list of advanced web hosting features, please see our Features Page.

Yes, a free domain name is included when you purchase your account - however it is not available during the free trial period. That means that you will be able to have www.yourfamilyname.com as your web site - as long as someone else isn't already using it. If someone is using the name you like we can help you find one that isn't being used.

There is no set limit to the number of names you can have in your family tree. Most of our users web sites have anywhere from several hundred to several thousand names in their family trees. We have a few users who have multiple family trees with over 100,000 names in each of them.

 
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